Diversified Maintenance

Diversified Maintenance Services

Multi-vertical Expertise

Diversified Maintenance successfully services seven key industries, including Retail, Healthcare, Industrial Manufacturing, Office & Call Centers, Education and Government facilities. Establishing ourselves as a specialist in each, we fully understand that every industry, and every business within each industry, requires unique maintenance and janitorial service solutions.

Custom Care – One-on-One Results
Diversified Maintenance has honed the expertise and built a team of skilled specialists necessary to cater to specific customer demands across the broad range of industries and businesses we service. From city hospitals to neighborhood elementary schools, from high-rise office buildings and distribution centers to major retail stores, we work one-on-one with our customers to optimize the most effective and efficient maintenance program. In addition, our multi-vertical business operation has driven us to develop powerful economies of scale, allowing us to maximize efficiencies and offer our customers the best overall value for their investment in our services.

Boots on the Ground

It is our mission to meet the needs of our clients. In order to do so, we have built the largest field management team in the United States. Our daily services are supported by a dedicated team of over 125 customer service and account managers, 300+ field managers, and more than 10, 000 employees working across all 50 states, Guam, Puerto Rico, and the U.S. Virgin Islands. For emergencies, problems, questions, and concerns our clients can count on our Field Help Desk round the clock 365 days a year.

Compliance & Technology

While performing the daily and all-consuming duties of running a business, it’s essential that leadership and management need not worry about the safety and reliability of the workers providing their maintenance and janitorial services.

100% E-verify
We know that our ability to provide clients with reliable service professionals is dependent on our efforts to hire the right people, thoroughly train them in latest technologies and methods, and perform appropriate and complete screening procedures and other due diligence to ensure all our employees meet federal and regional compliance standards.

Through our partnerships with leading technology organizations Efficient Hire, Selection.com, and Law Logix, we assure eligibility, background and safety of our entire workforce – enabling us to deliver the highest quality and caliber of service.

Service Quality

We understand that the quality of our service is vital to the success of our clients’ organizations and we don’t take that lightly. From the outset we work closely with our customers to define and establish the standards of service necessary to their organizations, we train our staff according to those standards, and regularly review our process to ensure the highest level of service, productivity, and efficiency. If we find room for improvement we’ll recommend and implement new standards. Our quality control process is further supported by a user-friendly web-based quality assurance system that allows our clients to report quality control issues in real-time. Our process is designed to eliminate downtime and make us accountable to our customers.

Relationships

At Diversified Maintenance, we are focused on building long-term relationships with our clients, some of whom, we are proud to say, have been with us for 10 to 15 years. Dedicated to forming long-lasting bonds and committed relationships, we cultivate a customer-centric culture that holds us accountable to our clients and puts their needs and expectations first.

Source: diversifiedm.com
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